Online PC Support

Do you need online help with your computer?

Do you make daily and weekly backups of your files?

Is your computer running much slower than when you bought it?

Is your computer infected with viruses, trojans, rootkits or other malware?

Do you need a better firewall and anti-virus package than what comes with Windows?

Are your programs all updated, or do older versions of them contain security vulnerabilities?

Do you have a separate Windows administrator account that you don't use for day-to-day work?

Do you use various hard-to-guess passwords for each login and a password vault to keep them?

These are some of the problems you can diagnose and resolve using the tools we give you and showing how you can maintain your computer for free. We can simply talk you step-by-step through the AA 12-Step Plan over the Internet the first time using ShowMyPC, so that you'll know how to help yourself in the future, without our live online support. Or if necessary, with your permission we can provide online PC support - live online computer help to work on your computer over the Internet. We can do remote PC repair to remove viruses, trojans, rootkits, etc.

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Step 1. First, please contact us by phone, Skype or email (see below), and describe your computer problem to us. We'll give you 15 minutes free to determine if we can help you. When we agree on what to do, proceed to Step 2. Or would you like free online PC support?

Step 2. Second, go to www.showmypc.com and download the "Show My PC to Remote User" module. Is this safe? Next, start the ShowMyPC program, approving any security pop-ups, and click on the "Show My PC Now" button. It will display a 5+8-digit password: contact us again by phone or Skype (see below) and tell us this 5+8-digit password, so that we can open a secure connection to your computer. Our paid service to you begins at this point, and we'll work with you for an hour to see how you like our service. We can now share your computer's desktop and work together, as we go through our AA 12-Step Rehabilitation Plan or resolve any other computer problems you may have.

Step 3. We use these timeclocks at our office to keep track of time for each customer. Please pre-pay for the first hour of service, and any further time will be charged in 15-minute increments: please click the "Pay Now" button below, which links to PayPal directly. PayPal accepts most credit and debit cards. (Our generous 33.3% discount applies to our senior citizens, widows, orphans, disabled people, churches and other non-profits.)

FREE HELP:
Perhaps your boyfriend, nephew, grandson, or your daughter-in-law's son-in-law would be willing to poke around in your computer for free. If you're willing to let them, here are a few websites they can use (all require Windows admistrator approval): http://www.comodo.com/home/internet-security/secure-messaging-vpn.php or www.realvnc.com or www.tightvnc.com that require installation, or www.teamviewer.com that doesn't require installation - God bless you! But if you'd rather pay for someone who knows what he's doing, go back to step one. Thanks!

IS THIS SAFE?
All programs that use variations of VNC (Virtual Network Computing) require you to tell the computer service person your access code that the program generates. When you disconnect, logoff or reboot your computer, this connection should be ended. If, however, we offer you ShowMyPC with the "Install as Service" option, it can start up each time you reboot so another person could reconnect with your computer at any time. This can be useful if we need to reboot your computer, but you should know how to disable this service. See the "Getting Started" section on the "Documentation" page at www.tightvnc.com, or google "install VNC as a service" for how to run "msconfig" to disable this service if it was installed: login as admin, then in the Windows "Run" window, type "msconfig" and click on the "Startup" tab to see whether it installed VNC as a service. If it did, simply uncheck this option so it will not start up when you reboot your computer. Now, go back to step two. Thanks!

Thanks for coming to CompuNerds.Net for your online PC support! We look forward to serving you again. If you or your friends need live online support or remote PC repair in the future, be sure to give us a call!