• Do you need online help with your computer?
  • Do you backup your files daily, and verify your backups?
  • Is your computer running much slower than when you bought it?
  • Is your computer infected with viruses, trojans, rootkits or other malware?
  • Do you need a better firewall and anti-virus package than what comes with Windows?
  • Are your programs all updated, or do older versions of them contain security vulnerabilities?
  • Do you have a separate Windows administrator account that you don't use for day-to-day work?
  • Do you use various hard-to-guess passwords for each login and a password vault to store them?

These are some of the problems you can diagnose and resolve using the tools we give you and showing how you can maintain your computer for free. We can simply talk you step-by-step through the AA 12-Step Plan over the Internet the first time using Windows Remote Assistance, so that you'll know how to help yourself in the future, without our live online support. Or if necessary, with your permission we can provide online PC support - live online computer help to work on your computer over the Internet. We can solve most computer problems via remote PC repair: we can remove viruses, trojans, rootkits, download and install programs, speed up your PC, etc. (Some isssues, however, such as data recovery or if Windows won't start, require hands-on service.)

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Step 1. First, please contact us by phone, Skype or email (see below), and describe your computer problem to us. We'll give you 15 minutes free to determine if we can help you. We use Windows Remote Assistance: you can also read about it by clicking on the "Start" button, then on "Help and Support" and typing "remote assistance" in the Search field there. When you feel comfortable with receving help through Windows Remote Assistance and we agree on what to do, proceed to Step 2. Or would you like free online help?

Step 2. Second, click on the Windows "Start" button, type "remote assistance" in the Search field at the bottom of the pop-up window, and press Enter. Select the option "Windows Remote Assistance," and another pop-up will appear: for our first session, click on "Invite someone you trust to help you." You might be wondering, Is this safe? Next,

  a) if your PC is running Windows 7 or 8, click on "Use Easy Connect." It will display a 12-character password: tell us this 12-character password by phone, Skype or another chat program;

  b) if your PC is running Windows XP or Vista, click on "Save this invitation as a file." Then send the file to me by Skype or as an email attachment (see contact info below);

  c) for any future sessions, Windows Remote Assistance on our computers remembers our IDs, so you only need to give permission when I try to connect to your PC again.

When you've pre-paid for your first hour (see Step 3), our paid service to you begins at this point. We'll open a secure connection to your computer, and we'll work with you for an hour to see how you like our service. We can now share your computer's desktop and work together, go through our AA 12-Step Rehabilitation Plan or resolve any other computer problems you may have.

Step 3. We use these timeclocks at our office to keep track of time for each customer. Please pre-pay for the first hour of service, and any further time will be charged in 15-minute increments: simply click the "Pay Now" button below, which links to PayPal directly. PayPal accepts most credit and debit cards. (Our generous 33.3% discount applies to our senior citizens, widows, orphans, disabled people, churches and other non-profits.)

Price per hour or fraction of hour:

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FREE HELP:
Perhaps your boyfriend, nephew, grandson, or your daughter-in-law's brother-in-law would be willing to poke around in your computer for free. If you want to let them, here are a few programs they can use (all require Windows admistrator approval):
www.showmypc.com or www.tightvnc.com that require installation, or www.teamviewer.com that doesn't require installation - God bless you! But if you'd rather pay for someone who knows what he's doing, go back to step one. Thanks!

Choose an expert

 

 

 

 

 

 

 

 

 

 

 

IS THIS SAFE?
The official, fully visible method for PC remote access is Windows' built-in Remote Assistance, which lets you give someone permission to view your desktop or even share with you control of your PC with your full knowledge and consent. But hackers are more likely to use the term "Backdoor" - meaning an unknown person can stealthily access your files. The ultimate nightmare for a computer user might be the idea that someone outside your computer could take it over or get at your personal information without your knowledge and consent.

With XP and newer versions of Windows, Remote Assistance comes pre-installed, so that a qualified technician you trust can "remote in" only when you give permission and share your desktop, or - with additional permission - control your computer. The remote tech can be allowed only to observe, or can be given as much control over your system as if he were sitting there next to you at the keyboard. You can interrupt the session at any time.

But hackers predate Microsoft by a few years. NetBus, for example, was designed in 1998 by Carl-Fredric Neikter, and many of the backdoor programs since then have followed a similar design. Such programs come in two parts: the Client, and the Server. The Server is the part that has to be installed on the machine to be controlled, and the Client is the controlling system. Once the Server program has been installed either with your knowledge (see free online help) or by your clicking on a fake anti-virus pop-up message, etc., the Client can have almost total control, from dangerous things like recording keystrokes, searching for financial information or passwords, or launching programs, to displaying obscene messages or doing stupid things like opening the CD tray. NetBus 2.0 Pro was even marketed commercially as a remote administration program.

Some other backdoor programs are Back Orifice (which was named as a pun on Microsoft’s Back Office program), SubSeven, and Poison Ivy. Any backdoor program can allow an outsider full, unrestricted access to the hacked computer without the owner's knowledge. The hacker can copy information off of the computer, activate webcams, even remotely shut down or crash the computer. Netbus and SubSeven are very popular among "script kiddies" - bright adolescents or immature young people whose code of ethics hasn't been well-formed. Most backdoor programs are easily stopped by antivirus and firewall programs.

All programs that use variations of VNC (Virtual Network Computing) described in our free online help humorous blurb require you to tell the computer service person your access code that the program generates. When you disconnect, logoff or reboot your computer, this connection should be ended. If, however, someone offers to use ShowMyPC or similar VNC program with the "Install as Service" option, it can start up each time you reboot so another person could reconnect with your computer at any time. This could be useful if the technician needs to reboot your computer, but you should know how to disable this service.

Go to www.tightvnc.com and see the "Getting Started" section on the "Documentation" page, or google "install VNC as a service" for how to run "msconfig" to disable this service if it was installed: login as admin, then in the Windows "Run" window, type "msconfig" and click on the "Startup" tab to see whether it installed VNC as a service. If it did, simply uncheck this option so it will not start up when you reboot your computer. Now, go back to step two. Thanks!

 

 

 

 

 

 

 

 

 

Thanks for coming to CompuNerds.Net for your online PC support! We look forward to serving you again. If you or your friends need live online support or remote PC repair in the future, be sure to give us a call!


 
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